Thank you for choosing My Friends Nail Spa.

​

Please take a moment to review our updated policies.

They help us provide every guest with a smooth, relaxing, and timely experience.

If you have any questions, we're always happy to help—just call or message us through

our website, Google, Facebook or Instagram.

​

Online Booking

We offer convenient online booking through our website and social media channels. 

Once you create an an account, you can easily manage, reschedule or cancel appointments up to 24 hours in advance.

​

Credit Card Requirements

A valid card is required to secure your booking. Your card information is stored safely using encrypted technology. No deposit is charged upfront and you're free to use any payment method at checkout.

​

Payments Accepted

• Cash

• Visa, MasterCard, American Express

• Contactless options like Apple Pay, Google Pay and Tap-to-Pay

We do not accept personal checks.

​

Cancellations & No-Shows

You may cancel or reschedule at least 24 hours before your appointment online or by phone. If cancelling:

• More than 24 hours before appointment time: No Charge

• Less than 24 hours before appointment time or no-show: Charged 100% of the service price

*If we're able to fill your canceled slot, we're happy to issue store credit for the charged amount.*

​​

Arrival Time

Please plan to arrive 5 minutes early to check in, wash your hands, and choose your polish color. Arriving late may impact the length of your service.

If you arrive:

• 5-10 minutes late: Service time may be shortened

• 15 minutes late or more: We may need to reschedule and a 50% late-cancellation fee may apply

​

Walk-Ins

We love seeing new faces! Walk-ins are welcome as availability allows, but advance booking is highly recommended—especially on weekends and holidays.

​

Health & Safety

We care deeply about the comfort and well-being of every guest.

To protect all clients and staff, we cannot perform services for anyone showing signs of infection, open wounds, nail discoloration or contagious conditions without a doctor's clearance.

Please let us know about any medical conditions, allergies or injuries at the time of booking or before your service so we can adapt treatments safely.

​

Right to Refuse Service

We reserve the right to respectfully refuse service to anyone displaying symptoms of contagious illness, disruptive behavior or unsafe conditions

​

Service Guarantee

Your satisfaction matters to us.

• Gel polish: 7-day guarantee

• Dipping powder: 10-day guarantee

If you experience chipping during these timeframes, please contact us for a complimentary touch-up. After the guarantee period, standard service fees apply.

​

Pets

To maintain a clean, comfortable environment for all guests, only service animals are permitted in the salon.

​

Phones & Atmosphere

We kindly ask that calls be kept brief and low-volume so everyone may enjoy a peaceful, relaxing visit

​

Gratuity

We're grateful for the trust you place in our technicians.

• For requested technicians, a minimum 20% gratuity is appreciated.

• If you prefer not to tip 20%, please select "no preference" when booking to ensure fair scheduling.

​

Our Promise

We're committed to offering a clean, safe and welcoming environment where you can truly unwind.

​

Thank you for being part of the My Friends Nail Spa family—

your loyalty and kindness mean the world to us.