My Friends Nail Spa Policy

Welcome to My Friends Nail Spa

To Our Valued Customers,
Thank you for choosing My Friends Nail Spa.

Please take a moment to carefully read and understand our updated policies. If you have any questions or concerns, feel free to contact us.

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COVID-19 Safety Guidelines

• At My Friends Nail Spa, your health and safety are our top priorities. We take COVID-19 seriously and follow strict safety protocols to protect both clients and staff.

• Please review our full COVID-19 guidelines before scheduling an appointment.

• We reserve the right to refuse service to anyone who does not comply with these safety measures.

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Appointments & Payments Online Booking

• We offer a convenient online booking system through our website, Facebook, and Instagram. Once you create an account, you can easily manage appointments—reschedule or cancel—up to 24 hours in advance.

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Cancellation Policy

• More than 24 hours in advance – No charge

• Less than 24 hours in advance – 50% of the total service cost

• Within 12 hours or no-shows – 100% of the total service cost

If we’re able to fill your canceled slot, we’re happy to offer a refund or store credit for the amount charged. These policies help ensure our technicians are compensated for their time.

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Credit Card Requirement

A valid credit card is required at the time of booking to hold your appointment. We do not require a deposit.

• Late cancellations (less than 24 hours): 50% charge

• No-shows: 100% charge

Your card will be securely stored using encrypted technology. You’re free to use any form of payment at checkout.

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Walk-Ins

Walk-ins are welcome, but we highly recommend booking in advance, especially on weekends, as we may not be able to accommodate walk-ins during busy times.

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Payment Methods

We accept:

• Cash

• Visa, MasterCard, American Express
  We encourage contactless payments such as Apple Pay, Google Pay, and tap-to-pay for hygiene and convenience.

Note: We do not accept personal checks.

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Cancellation, No-Shows & Arrival Cancellations

You may cancel or reschedule your appointment online or by phone up to 12 hours before your scheduled time. For appointments booked by phone or in person, please call to cancel.

Late cancellations (within 12 hours) will be charged 100% of the service cost.

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No-Shows

No-call, no-show appointments will also be charged 100% of the booked service. We appreciate a minimum 12-hour notice if you cannot make your appointment.

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Arrival Time

We recommend arriving 5 minutes early to check in, wash your hands, take your temperature, and select your polish color.

• Arriving 5–10 minutes late may result in a shortened service (massage/lotion).

• Arriving 15 minutes or more late may require rescheduling or waiting for the next available opening. A 50% charge may apply if the service is canceled due to tardiness.

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Safe Services & Healthy Nails Unhealthy Nails

By law, we must refuse service to anyone with signs of infection, nail discoloration, open wounds, or contagious skin conditions—unless you provide a written clearance from a licensed physician.

Medical Conditions

Please notify us of any allergies, medical conditions, or injuries when booking or before your service begins. This allows us to customize your experience safely.

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Right to Refuse Service

We reserve the right to refuse service to any client showing signs of nail fungus or other contagious conditions. A doctor’s note is required for clearance.

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General Policies Service Guarantee

• Shellac polish: 7-day guarantee

• Dipping powder: 10-day guarantee

If your nails chip within this time, we will provide a complimentary touch-up. After the guarantee period, regular charges apply.

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Pets

Only service animals are permitted in the salon. No pets are allowed to accommodate customers and staff with allergies.

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Phone Use

We kindly ask you to keep phone conversations brief and quiet to maintain a relaxing atmosphere for all clients.

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Gratuity

Our nail techs work hard to deliver excellent service.

• If you request a specific technician, a 20% or higher tip is encouraged as a sign of appreciation.

• If you prefer not to tip 20%, please select "no preference" when booking.

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We appreciate your time in reviewing our policies and your continued support. Our goal is to provide exceptional nail services in a clean, safe, and welcoming environment every time you visit.

Thank you for being part of the My Friends Nail Spa family!

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